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Prepay Electric Service FAQs

How does prepay electric service work?

Unlike traditional post-pay accounts, prepay electric service accounts allow members to pay for their electricity before they use it. This approach gives the member more flexibility and control over the use of electricity.  It allows members to avoid deposits and fees, customize their payment schedule, purchase energy when convenient, and monitor their electricity consumption in a self-managed program.

 

Who can participate?

Members that have a 200 AMP single phase, non-demand residential account are eligible. Life Support and Medical Alert accounts are not eligible for Prepay service.

 

What does it cost?

Prepay electric service uses the same rate as post-pay service so there is no additional cost to signing up for prepay. Existing members can convert their accounts to prepay electric service by agreeing to the application terms and placing a minimum of $50.00 credit balance on the account for daily usage. New members with no application on file will be required to pay a membership fee of $5.00, an account setup fee of $15.00, and minimum of $50.00 credit balance for daily usage.

 

Are there any deposits or penalties?

Unlike traditional post-pay accounts prepay electric service does not require a member deposit. Prepay accounts are not penalized for disconnects and reconnects.

 

I already have a traditional post-pay account, can I switch to prepay electric service?

Yes, you can switch to prepay electric service even if you already have service at Sumter EMC.  Any existing deposits will be applied to your outstanding balance owed and a new prepay account will be set up.  Members that have an overdue balance and wish to convert their account to prepay can pay the balance in full prior to converting or choose the Debt Management option of prepay electric service. 

 

Where do I signup?

New and existing members can apply for prepay electric service at any Sumter EMC office.  An application must be completed and signed to enroll in the prepay electric service program.

 

Where can I pay?

Payments can be made at Sumter EMC during normal working hours. Payments can be made 24 hours a day via credit card, debit card, check by phone 800-342-6978, online at www.sumteremc.com or smart app on your cell phone. Since our collection agents require a paper bill in order to accept payment, members on prepay electric service can no longer pay at a collection agency.

 

How can I access my account?

Members participating in prepay electric service can access their account information through the Sumter EMC Members Services Portal at https://billing.sumteremc.com/oscp/, or by calling or visiting any Sumter EMC office.

 

Do I still get a bill?

Prepay members will no longer receive a billing statement.

 

How do I know when my account is running low?

When a member signs up for prepay electric service they will be allowed to set up alerts and reminders on their account. Alerts can be sent in any combination using text messaging, email and phone message calls. Available alerts include: Low Balance Threshold, Service Connected, Service Disconnected, Service Reconnected, Payment Confirmation, Return Check Alert, and Balance and Usage Alert.

 

What happens if my account runs out?

If a member’s account balance runs out of funds, the service will lapse and automatically disconnect. Members will receive a low balance alert prior to being disconnected, and will receive another alert once the power has been disconnected.

 

How do I reconnect my power if it’s been disconnected?

Members can recharge their account at any time, day or night, using the internet online portal, by phone, or at a Sumter EMC office during normal business hours. Once a payment is processed service will be automatically restored within thirty minutes.

 

Can I get an arrangement on my prepay electric service account?

Arrangements are not allowed on prepay electric service accounts.

 

When does an account close after being disconnected?

Prepay accounts that lapse and do not become reconnected after seven (7) days will be considered inactive and Sumter EMC will mail a final bill to the last known address on file.

 

Can I convert back to a traditional post pay account?

Members may elect to convert their account from prepay to post-paid electric service at any time, although they may be required to pay all account balances and are subject to the required deposits.



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