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Electronic Communications Policy

By signing up for electronic communications with Sumter EMC, you consent to receive communications relating to your Sumter EMC account(s) in electronic form, including through third party servicers and through your financial institution. The communications covered by your consent include your billing statement, any disclosure required by federal or state law and any modifications to the contract that governs your account or related change in terms notices. Communications may include your name and some information about your account, including your balance or the due date. Electronic Communications may be disclosed to any party with access to your electric or e-mail account or hardware or software used to view your electric or e-mail account.

By signing up for electronic communications at this or affiliated websites, you confirm that you can receive and access electronic communications.

Any withdrawal of your consent to electronic communications will be effective only after there has been a reasonable period of time to process your withdrawal request.

COMMUNICATIONS IN WRITING

All communications in either electronic or paper format from us to you will be considered “in writing”. You should print or download a copy of the Terms & Conditions of Electronic Communication and any other communication that is important to you.

UPDATES TO YOUR RECORDS

You agree to promptly update your electronic mail address and other contact information if a change occurs.

RETURNED EMAILS OR OTHER ELECTRONICALLY TRANSMITTED MESSAGES

If e-mails or other electronically transmitted messages advising you of the availability of statements are returned to us, we may cancel your enrollment in electronic communications and resume or continue sending you paper statements in the mail. If this happens, you will need to re-enroll with updated information to receive electronic communications.

SPAM FILTERS

You are responsible for ensuring that any SPAM filters categorize e-mail originating from us as valid and not subject to blocking or holding for subsequent review.  If you fail to receive e-mail notifications and/or electronic billing statements from us after enrolling for electronic communications, please check with the provider of your e-mail account and/or the SPAM filter associated with your e-mail account.

ACCOUNT DELINQUENCY

We reserve the right, at any time and without notice, to stop providing you with electronic billing statements and provide you with paper statements if your account is not maintained in good standing.



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